We offer a 5 year return to base warranty on our range of suitcases. Please read below for full details of this warranty.
This product comes with our guarantee that it will be free from defects in workmanship and material for the full warranty period (5 years from date of purchase). If it is determined that the problem is a result of manufacturing defect, we will promptly repair or replace the case and ship it back to you free of charge. Simply send the case,along with an explanation of the defect, and proof of purchase to the retail outlet from which the purchase was made. Return postage are the customer's responsibility and the cost of return postage cannot be reimbursed.
Although the fabric and components used in this product are tough and durable it should be understood that our products are not indestructible. All components such as the handle & wheel system, are exposed to natural wear & tear after extended use. This type of wear and tear is not covered by our guarantee. Our warranty also does not cover damages that result from overloading, transportation of unusual items, misuse or abuse of the product (including damage caused by airlines or other carriers - if such a problem occurs, a claim must be filed directly with the airline or carrier), nor does it cover minor cosmetic damages (such as abrasion, scratches or fading). All internal components such as the lining, straps and internal zips are also not covered by the warranty.
We reserve the right to relinquish all responsibility under this warranty for repairs if the item is tampered with or damaged by unauthorized persons or service facilities. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. Please contact us with any questions or comments you have regarding your purchase. We value your opinion and feedback